LFSRM

Revamped Lutheran Family Services's website to optimize client-resource connectivity and streamline communication channels between staff, clients, and community partners.

UX Research

UX design

UI Design

The Problem

LFSRM faces a challenge in connecting clients to essential resources due to case manager overload, outdated information distribution, lack of follow-ups, staff miscommunication, and client resource discovery difficulties. This fragmented connection hinders effective client engagement, demanding an innovative solution to streamline resource access.

Time-frame

8 Weeks

My role

This project was a solo endeavor, where I personally handled all aspects including research, ideation, wire-framing, prototyping, and user testing.

The Solution

Revamped the LFSRM website to make it easier for clients to access resources, especially those who face language and education challenges. This streamlined approach allows clients to connect directly with essential resources, reducing their need for LFSRM support and promoting self-sufficiency in resource utilization.

Timeline